Tapware & Bathroom Hardware Warranty
Our taps, showers, wastes, bathroom accessories, shower screen hardware and door hardware are covered against defects in materials and workmanship from the date of purchase.
What’s covered
The same periods apply across the whole range:
| Body | 15 years |
|---|---|
| Cartridges, valves & moving parts | 7 years |
| Surface finish | 3 years |
| Washers, seals & O-rings | 2 years |
Taps & showers
Basin and wall mixers, spouts, kitchen mixers, showers and shower sets.
Accessories, wastes & hardware
Towel rails, robe hooks and toilet roll holders, basin and floor wastes, bottle traps, shower screen hinges, clamps and handles, and door handles, locks and hinges.
How the warranty works
- It’s a parts warranty. If a part is faulty within its period, we send you a replacement part at no cost.
- Taps and showers must be installed by a licensed plumber, to AS/NZS 3500.
- Install wastes, traps, accessories, shower screen hardware and door hardware following the instructions supplied with the product.
- Cover applies to the original purchaser, in the original installation, for home use, with proof of purchase.
Not covered
- Misuse, or damage during installation.
- Damage to the finish from acid (including vinegar), chlorine, caustic or abrasive cleaners, scourers or brushes.
- Normal wear and tear.
- Consequential loss.
Looking after the finish
Wipe it with warm soapy water and a soft cloth, then dry it. That’s all it needs.
Making a claim
- Email info@invoguemirrors.com.au with your order number.
- Send a few photos or a short video of the fault, and tell us what’s happening.
- We’ll reply within 2 business days and take it from there. If we need a part back, we cover the return shipping on approved claims.
Warrantor: InVogue Assets Group Pty Ltd, ABN 86 646 861 314
7 Clavering Road, Bayswater WA 6053
Phone: 1300 221 495
Email: info@invoguemirrors.com.au
Arrived damaged?
Check your order when it arrives. If anything’s been damaged in transit, email us within 48 hours of delivery with photos or a short video of the item and its packaging, and keep the packaging until we’ve sorted it out. We’ll send a replacement as fast as we can, or refund you if you’d rather.
Your rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The benefits given by this warranty are in addition to other rights and remedies you have under a law in relation to the goods to which the warranty relates.
Looking for mirrors or mirror cabinets? See the mirror & cabinet warranty.