Built to last. Backed by us.
We design every Invogue piece to be part of your home for years. If something isn’t right, we’ll make it right.
Tapware
Every Invogue tap is covered against defects in materials and workmanship from the date of purchase.
| Tap body | 15 years |
|---|---|
| Cartridges, valves & aerators | 7 years |
| Surface finish | 3 years |
| Washers & O-rings | 2 years |
- Parts warranty. If a part is faulty, we send you the replacement part at no cost. Installation labour isn’t included.
- Cover applies to the original purchaser, in the original installation, for home use.
Accessories, hardware & wastes
Our bathroom accessories, door hardware, shower screen hardware, wastes and traps are covered against defects in materials and workmanship from the date of purchase.
| Main body | 15 years |
|---|---|
| Components & moving parts | 7 years |
| Surface finish | 3 years |
- Parts warranty. If a part is faulty, we send you the replacement part at no cost. Installation labour isn’t included.
- Wastes and traps must be installed by a licensed plumber.
- Cover applies to the original purchaser, in the original installation, for home use.
Mirrors & cabinets
Every Invogue mirror and mirror cabinet, including its LED lighting and electrical components, is covered for 2 years from the date of purchase against defects in materials and workmanship.
Keeping your warranty valid
- Installed by a licensed plumber or electrician, following our installation guide.
- Cleaned with mild soapy water and a soft cloth. No abrasive or chemical cleaners.
- Used indoors, in a home, and away from salt-air exposure.
- Claimed by the original purchaser, with proof of purchase.
- Not covered: misuse, damage during installation, normal wear and tear, and consequential loss.
Making a claim
- Email info@invoguemirrors.com.au with your order number.
- Include a few photos and a short description of the problem.
- We’ll reply within 2 business days and take it from there. We cover return shipping on approved claims.
Email: info@invoguemirrors.com.au
Phone: 1300 221 495
Address: 7 Clavering Road, Bayswater WA 6053
ABN 86 646 861 314
Arrived damaged?
We package every piece with premium materials, but if something happens in transit, we’ve got you. Check your order on delivery and let us know within 48 hours if there’s any damage, with photos or a short video of the item and its packaging. We’ll send you a replacement as fast as possible, or a refund if you prefer.
Your rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
This warranty is in addition to your rights and remedies under the Australian Consumer Law.